What is going on behind the scenes after you have placed your order with Grover?
The short step-by-step overview below provides you with some useful insights into our shipment process.
1 We will check your order and perform a soft credit check. The longer the relationship between us has been, the more products you can rent in the future.
2 Your order value (the value of the products contained in your order) is limited to 2000 USD for your first order with Grover. This limit can increase monthly. Switching to another product within your personal order limit is of course possible at anytime.
3 After the verification process we will charge your PayPal-account or your credit card for the first monthly rent. Your subscription officially starts the day after we shipped your product.
4Shipping: Depending on the product and its availability, it may take some time to get a hold of the product. Please wait with us for a few days in case it takes longer than expected.
5Tracking & Delivery: Once your order has left the warehouse, you will receive your tracking ID. This enables you to track your order until delivery within 2-4 working days.
6 We do our best to ensure that you will receive your order within 7 working days at the latest, but sometimes unexpected delays do occur. In this case, we will get in touch with you to find a satisfactory solution together.
We hope this answers any shipping related questions you may have!
If you have any more questions, please check out our “help center” or simply drop us a line at